Retaining clients

ServiceMaster Restore can grow exponentially by retaining clients.

But why is it important to retain clients?

That’s because the lifetime value of a client is greater in a ServiceMaster Restore business because of repeat custom. It is very much a numbers game of attracting and servicing more clients each day, week, month makes reaching targets easier and much easier to predict. You can retain clients in all sectors and especially by building relationships with insurers, loss adjusters and loss assessors.

Having regular recurring income allows you to better manage staff levels, resources and investments. There are suitable systems in place to monitor these factors helping the business owner to make data informed decisions. Data informed decisions can be lower risk, preventing costly and poorly timed decisions.

How can you retain clients? 

  • Understand clients needs, meet and if you can, surpass them
  • Learn from mistakes
  • Ask clients for their feedback and act upon it
  • Reward loyalty
  • Provide excellent customer service
  • Don’t become complacent

All of the above points are thoroughly covered in our ServiceMaster Restore franchise training academy. With continuous support throughout.

If you’d like to build a scalable business through building and retaining a customer base, we’d love to hear from you. Contact our friendly franchise sales team on 0116 275 9005 / franchisesales@servicemaster.co.uk for territory and training information