At ServiceMaster Restore, our senior executives and support team perpetuate our corporate objectives and provide opportunities for valuable input from the franchise owners we serve.

Our experienced ServiceMaster Ltd senior management team is committed to improving our systems and support to ServiceMaster Restore franchise owners in the growth of their business. Our team is built on a strong foundation of relationships and friendships that stress the importance of helping each other develop. Like most families, we believe in supporting each other.

ServiceMaster Restore encourages franchise participation and input through a variety of forums. You have many opportunities to interact with management and offer your input.

Of course, one of the key benefits of running a franchise business is that although you may be working for yourself, you are never truly by yourself. In addition to our unique support team, advice and training is also available from the rest of the ServiceMaster Restore franchise network to help you along the way.

Your support team

You’re thinking about investing in a business for your future and the support team that’s going to guide you along your journey is of the utmost importance. Here at ServiceMaster Restore, we have an experienced support team of professionals, ready and waiting to guide and assist you along your way to growing a successful business.

At the start of your ServiceMaster Restore franchise journey, you’ll meet with our Franchise Recruitment Team who will assist you with your investment and guide you through the process of becoming a ServiceMaster Restore business owner. Our Leicester-based support team includes staff who can advise you on marketing, HR, IT, products and equipment, health and safety, finance and accounting and business development… we’re with you every step of the way.

Alan Lewin
Managing Director

Alan Lewin is managing director of ServiceMaster Limited in the United Kingdom and is responsible for all ServiceMaster brands.

Alan joined ServiceMaster Ltd (UK) in January 2005 as director of business development to focus on developing the growth and market share of ServiceMaster Clean and Furniture Medic franchise networks through the National Account Programme. In June 2010, Alan was appointed to the UK executive leadership team as business development director with wider strategic and tactical responsibilities in business development for both commercial and domestic markets.

Alan was appointed as managing director for ServiceMaster Limited in April 2014.

Darshan Patel
IT Manager

Having studied IT at an academic level and providing professional technical support for over 15 years at ServiceMaster, Darshan’s aim is to introduce new technology solutions to help develop and grow franchise businesses.

The ServiceMaster Clean IT department prides itself in servicing over 350 franchise owners and giving friendly and professional support.

Wendy Buck
Admin & HR Manager

Wendy is Administration/HR Manager and Quality Manager for ServiceMaster Limited and has 25 years’ experience in similar roles.

Wendy and her team are responsible for providing the day-to-day administration support for all ServiceMaster Clean operational activities including the organisation of training events, meetings and conferences.

Victoria Tayler
Commercial Marketing Manager

Victoria is a valued member of the ServiceMaster Marketing Team and takes care of the Commercial Marketing requirements at ServiceMaster Clean. It’s Victoria’s responsibility to ensure that franchisees receive the best support in the marketing field.

Geoff Hayman
Operations Manager

Geoff offers technical expertise to the franchise owners to assist them in getting swift results for their clients in any disaster. His operational support is second to none and ensures the smooth running of the network at all times, despite the unexpected.

Network Support

As part of your induction, we will pair you with another ServiceMaster Restore franchise business. This gives an opportunity to see how another franchisee operates their business and is a time to gain further knowledge and insight from someone who has been in the shoes of a new franchisee.

The Franchise Council represents franchisees by region and seeks the input of ServiceMaster Restore franchise owners from around the country. The Franchise Council meets regularly to evaluate, recommend and potentially implement new initiatives in the areas of products, marketing, management, safety, customer service and franchise support.

In an established franchise network like ServiceMaster Restore, there’s always another franchise owner available at the end of a phone or via email to call on for help and advice.

Based upon the simple philosophy, ‘If it’s good for you – it’s good for us’, the Franchise Council provides individual owners with a voice to influence the direction and priorities of ServiceMaster Restore. Council members are also active in National and Regional meetings and participate in the development of new programmes to enhance the brand.

Training

Start-Up Training

Your initial franchise fee includes the equipment, supplies and exclusive ServiceMaster Restore products to equip your team. It also includes a pre-study course, plus 2 weeks of intensive training at the ServiceMaster Restore Academy in Leicester and Peterborough. There, you will receive training in business management, sales and marketing, and the use of our proprietary software.

Supplies and Equipment

In addition, we instruct new franchise owners about the equipment, cleaning products, and processes involved in providing cleaning and restoration services. ServiceMaster Restore products are researched, developed and manufactured exclusively for us and training materials are provided to ensure their proper use. Every cleaning product is developed to make operating a ServiceMaster Restore business safe and easy. Our technical product expertise ensures that you have access to all essential information in order to meet requirements.

ServiceMaster Restore supplies, equipment and cleaning tools are available from the ServiceMaster Ltd warehouse, which stores and distributes hundreds of professional-quality cleaning products. Any item can be ordered by phone or email 24 hours a day and is delivery is within three working days.

Ongoing Training

As you grow your business, our regional workshops, specialised training courses and other ServiceMaster Restore resources will continually improve and update knowledge and skills for you and your employees.

Marketing

The central marketing team is available for practical advice and makes a number of central initiatives available to business owners, with active encouragement and incentives to get on board. Central marketing initiatives are routinely implemented with regular programmes that business owners can opt into throughout the year. A customised six-month marketing plan is made available to all business owners with hints and tips throughout the year on recommended marketing activities.

Central Agencies

We retain a central print management agency to maintain brand consistency with online access for easy ordering of brochures, leaflets and a host of other marketing material. We also make digital expertise available by way of online advertising and each franchisee has their own dedicated area on the central website that they can personalise and make their own. If you’re not a digital expert, that’s what the central marketing team is for and is one of the key benefits of buying a franchise business as opposed to setting up in business on your own.

Events

In order to promote the services of our franchisees to major customer groups, we support franchisees around the UK when they exhibit at various shows. Inevitably, our franchisees benefit from business generated by these activities. Material and other marketing collateral is available to business owners to assist them in their local activities also.

Promotion

ServiceMaster Restore is a member of the ServiceMaster Family of Brands which includes ServiceMaster Clean, Merry Maids, TruGreen, Furniture Medic, and Rosemary Bookkeeping. Family of Brands marketing materials provide additional exposure for your growing business. We encourage business owners to meet with their neighbouring businesses to develop relationships that are beneficial and result in referred business for each other.

We also have tie-ins with many national companies and benefit from this lead generation across the industry.

When you purchase a ServiceMaster Restore franchise, a full Marketing Kit is included within your Starter Package.* This includes a vast quantity of material for use in your local leafleting efforts and an online advertising programme to help you on your way to gaining new customers.

Products and Equipment

ServiceMaster Clean offers a competitive edge in not just products and equipment but in processes and services too. As the recognised leader in home and commercial cleaning franchise businesses, a strong commitment to products and equipment development is vital.

With a complete product catalogue, you, as a ServiceMaster Restore franchisee, are well equipped to provide a solution to almost any customer’s cleaning problem.

Each product has been thoroughly tested and must meet our exacting standards of performance, durability and efficiency. Additionally, each product is designed to integrate into our entire system.

Initial Supplies

All of the tools, products and equipment, software, stationery and supplies you’ll need are included in your initial investment.

Replacement Items

Replacement tools, products and supplies are available on a three-day delivery basis from a fully stocked and managed warehouse. You can order by phone or email 24 hours a day.

Product Development

New products and services are developed and test-marketed before being integrated into the system. This continually allows ServiceMaster Restore franchisees to be more efficient with existing services while simultaneously being able to offer expanded services to their existing customer base.

Encouraging Women

ServiceMaster Restore is proud to be part of EWIF (Encouraging Women Into Franchising) – an organisation dedicated to encouraging women into the franchising world. Its members come from all areas within the franchising industry and include: Franchisors, Franchisees, Banks Consultants, Accountants, Solicitors, Media Providers, Exhibition Organisers, as well as other associated businesses.

It is not a ‘women only’ club; far from it – they have lots of men who are keen members too. EWIF organises regular meetings and events, as well as national awards each year, so there is plenty get involved with.

ServiceMaster Restore – a business investment that’s suited to both men and women.

ServiceMaster Restore represents a fantastic franchise opportunity for both men and women from all walks of life. As a true management franchise, ServiceMaster Restore is an opportunity that involves building a team of cleaning professionals, delivering exceptional cleaning standards and marketing and selling your services to home owners and companies; so it’s a business investment that is suited to both men and women.